TERMS & CONDITIONS – ALFALA TAXI SERVICE GO

Welcome to Alfala Taxi Service Goa. By booking a taxi or using our website https://www.alfalataxiservicegoa.in/, you agree to the following Terms and Conditions. These terms are designed in accordance with standard taxi service practices and applicable Goa Government transport rules.

Please read carefully before making a booking.

1. Company Information

Business Name: Alfala Taxi Service Goa
Service Area: Candolim, Calangute, Baga, Anjuna, Vagator, Panjim, North & South Goa
Services: Airport Transfers, Local Taxi Service, Sightseeing Tours, Outstation Trips, Wedding, & Event Transfers

2. Booking & Confirmation

• Bookings can be made via phone call, WhatsApp, website, or partner travel agencies.

• A booking is confirmed only after receiving confirmation from our team via call or WhatsApp.

• For long-distance trips, airport transfers, or peak season bookings, advance payment may be required.

• Customers must provide correct pickup location, date, time, and contact details.
  

3. Pricing Policy

• Taxi fares are based on distance, route, vehicle type, season, and service duration.

• Prices may vary during peak tourist season, public holidays, and late-night services.

• Toll charges, parking fees, and entry fees (if applicable) are to be paid by the customer unless already included in the package.

• Extra waiting time beyond the complimentary limit may be charged.

• Final fare will be confirmed before trip start.
  

4. Payment Terms

• We accept Cash, UPI, and Online Transfer.

• Advance payment may be required for airport pickup, full-day tours, or wedding/event bookings.

• Remaining payment must be completed at trip completion unless agreed otherwise.

• Failure to complete payment may result in service refusal for future bookings.
  

5. Cancellation & Refund Policy

• Free cancellation is allowed up to 24 hours before pickup time (depending on booking type).

• Last-minute cancellations may attract cancellation charges.

• No refund for “No-show” or cancellation after driver dispatch.

• Advance payment for peak season or special vehicles may be non-refundable.

• Refund processing (if applicable) may take 3–7 working days.
  

6. Waiting Time Policy

Airport Pickup:

• 45–60 minutes complimentary waiting after flight arrival.

• Additional waiting will be chargeable.
  

Local Pickup:

• 15–20 minutes complimentary waiting.

• Extra waiting may incur charges.
  

7. Passenger Responsibilities

Passengers must:

• Provide accurate pickup location and time.

• We maintain a zero-tolerance policy towards harassment, physical/verbal abuse, or misconduct toward our drivers. The driver has the right to terminate the ride if a passenger behaves inappropriately.

• Prohibited Activities: Smoking, consumption of alcohol, or use of illegal substances inside the taxi is strictly prohibited under Goa Law.

• Do not carry illegal or hazardous items.

• Passengers are responsible for their own luggage. Please do not leave valuables unattended.

Any damage to vehicle caused by passengers will be chargeable.

8. Driver & Vehicle Policy

• All drivers are licensed and experienced as per Indian transport rules.

• Vehicles are maintained and cleaned regularly for customer safety.

• Driver details may be shared before pickup.

• Alfala Taxi Service reserves the right to change vehicle or driver due to operational reasons.
  

9. Government Rules & Compliance (Goa)

• All services operate as per Goa Transport Department guidelines.

• Taxi services follow local permit and tourism transport rules.

• Night travel and interstate travel may require valid ID proof.

• Passenger must follow local law & order and tourism regulations.
  

10. Delays & Uncontrollable Situations

We are not responsible for delays due to:

• Traffic congestion

• Weather conditions

• Roadblocks or accidents

• Government restrictions

• Natural calamities

However, we will always try our best to provide timely service.

11. Luggage Policy

• Standard luggage allowed as per vehicle capacity.

• Extra luggage must be informed during booking.

• We are not responsible for loss or damage to personal items left in the vehicle.
  

12. Website Usage

• All content on this website is for informational purposes.

• Prices and services may change without prior notice.

• Unauthorized use or copying of website content is prohibited.
  

13. Privacy Policy

We respect customer privacy.

• Customer details are used only for booking and service communication.

• We do not sell or share personal data with third parties.

• Contact information may be used for booking confirmation or service updates.
  

14. Limitation of Liability

Alfala Taxi Service Goa will not be liable for:

• Missed flights due to late booking or wrong information

• Loss of personal belongings

• Delays caused by external factors

• Any indirect or consequential loss
  

15. Changes to Terms

We may update these Terms & Conditions anytime without prior notice.
Updated terms will be posted on this website.

16. Contact Information

Alfala Taxi Service Goa
📍 Aguada - Siolim Rd, Gauravaddo, Candolim, Goa 403515
📞 +91 7972828790
🌐 https://www.alfalataxiservicegoa.in/

For any queries related to bookings or policies, please contact us via call or WhatsApp.

By booking with Alfala Taxi Service Goa, you agree to all the above Terms & Conditions.